Frequently Asked Quentions
General Questions
Q: What types of inflatables do you supply in New Zealand?
A: We supply a full range of commercial inflatables, including bouncy castles, inflatable water slides, obstacle courses, and inflatable water parks. Our products are widely used by rental businesses, schools, event companies, and holiday parks across New Zealand.
Q: Are your inflatables suitable for New Zealand weather conditions?
A: Yes. Our inflatables are made from durable commercial-grade PVC and are designed to handle strong UV exposure, outdoor use, and frequent operation, making them ideal for New Zealand’s climate.
Q: Can I start an inflatable rental business with your products?
A: Absolutely. Many of our New Zealand customers are rental operators. We can recommend the best-selling products, help you plan your inventory, and guide you on how to start and grow your rental business.
Product & Quality
Q: What material are your inflatables made from?
A: We use 0.55mm commercial-grade PVC tarpaulin, with reinforced stitching and strong anchor points to ensure durability and safety for long-term commercial use.
Q: Do your inflatables meet safety standards?
A: Yes. Our products are manufactured according to international safety standards such as EN14960 and relevant Australian/New Zealand safety guidelines. Safety features include reinforced seams, mesh walls, and secure anchoring systems.
Q: What is included with each inflatable?
A: Each inflatable typically comes with a blower, repair kit, stakes, ropes, and a storage bag, so you can start using it immediately.
Q: Can I customise the inflatable or add my logo?
A: Yes. We offer full customisation, including colours, sizes, themes, and logo printing, which is ideal for rental businesses building their brand.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept bank transfer, credit card, and PayPal. Payment methods may vary depending on your location and order.
Q: Do I need to pay a deposit?
A: Yes. Typically, we require a 50% deposit before production and the remaining balance before shipment.
Q: Are there any additional fees?
A: Additional costs may include bank transfer fees or currency exchange differences, depending on your payment method.
Shipping & Delivery
Q: Do you deliver across New Zealand?
A: Yes, we deliver nationwide, including Auckland, Wellington, Christchurch, and regional areas.
Q: How long does delivery take?
A: Production usually takes 7–15 days. Shipping time depends on the method:
- Express: 5–10 days
- Air freight: 7–15 days
- Sea freight: 20–45 days
Q: How is shipping cost calculated?
A: Shipping costs depend on product size, weight, destination, and shipping method. We can provide both door-to-door and port delivery options.
Q: Can I track my order?
A: Yes. Once your order is shipped, we will provide a tracking number and regular updates.
After-Sales & Warranty
Q: What warranty do you provide?
A: We offer a 2-year warranty on inflatable products, along with long-term repair support.
Q: What should I do if the product arrives damaged?
A: Please take photos immediately and contact us. We will provide a quick solution, including repair or replacement if necessary.
Q: Do you accept returns or exchanges?
A: Yes, returns and exchanges are accepted under certain conditions. Please contact us before returning any product.
Inflatable Water Park (Important for NZ Market)
Q: Can you help design an inflatable water park?
A: Yes. We provide layout planning, product selection, and expansion strategies based on your site and budget.
Q: What size water park should I start with?
A: It depends on your space and budget. Most customers start with a modular setup and expand over time as their business grows.
Support
Q: How can I contact EastJump New Zealand?
A: You can contact us via email, contact form, or WhatsApp. Our team will respond quickly to assist you.